All personalised items from Newtown Embroidery are made to order and refunds cannot be given unless the item is faulty or the incorrect information was printed and does not match the order info.

If, for any reason, you wish to return or exchange an item, please return by post or within store. All items must be in pristine condition with all tags and labels still attached. All Returns are at the buyers expense. We recommend you use recorded delivery as proof of postage is not proof of receipt. If you received free carriage on your order, €5 will be deducted from your refund to cover carriage expenses. Replacement items will also incur carriage charge which must be paid prior to despatch of new goods.

• Before washing, undo buttons, close zips and check pockets for loose or sharp objects
• Wash at 30°
• Wash inside out
• Do not bleach
• Wash with similar colours
• Wash with similar textured garments
• To avoid excess friction, do not overload washing machine
• Do not leave in a wet environment
• Do not tumble dry
• Lay flat to dry to avoid shrinking
• Do not dry clean. Chemicals used in dry cleaning can damage the print on your garment
• Never iron over the imprint
• Iron on the reverse side using the lowest heat setting
• For best results wash before use
• NB: Embroidery ring marks are a normal part of production. Whilst we endeavour to remove them, please note they come out in the first wash
• NB: Vinyl prints can crease when clothing is folded. These can easily be smoothed by cool ironing on the reverse of the garment.

Free Delivery

We offer free delivery across Ireland for:

• Orders of €200.00 and above
• *Delivery dates are subject to timely approval of artwork.

Delivery outside Ireland

Delivery outside ireland is capped at a maximum of €20.00

Collection

We are also able to offer collection from Newtown Embroidery. This can be selected during the order process. Collection is FREE, however any express production charges will still apply. We’ll email you when your order is ready for collection.

Delivery Times

Standard dispatch for all orders is 14 working days, however at peak times the dispatch time can be longer. If you need your order by a specific date we will try and work towards this for you, but we can only guarantee a dispatch date if you select and pay for our express dispatch service. 

AFTER DISPATCH

Your Delivery

Deliveries are made from Monday to Friday between 9am and 5pm. There are no deliveries at weekends or on public holidays. We are not able to deliver to PO BOX address.

We will notify you by e-mail when your order is dispatched and give your tracking number.

Orders are dispatched by DPD Local. Please note if you are not in when the order is being delivered it will be left with a neighbour unless instructed otherwise.

What happens if I am not in to receive the order?

If the driver does not find you in to receive the goods, he will try again the next day. Normally two attempts will be made to deliver the goods. The driver will leave a message quoting a telephone number. Please ring this number to arrange a new delivery date.

If they are unable to contact you at all, the entire delivery will be returned to our warehouse. In this case you will need to pay for the goods to be redelivered again.

What happens if I want to cancel an order?

We try to ensure the shortest possible delivery time.

In order to be able to offer you a fast delivery service, many orders will be dispatched within hours. This means that unfortunately it is not always possible to cancel your order.

Expenses are incurred once an order is placed with us including artwork production, ordering of materials, and placement of orders with vendors which are subject to their cancellation or restocking policies and charges. If an order is cancelled once placed, Newtown Embroidery reserves the right to charge for artwork fees, restocking costs and any other expenses incurred by us between the time we received your payment and the cancellation request was received.

Returns

Our goal is one-hundred percent customer satisfaction, so if you are unhappy with your order please contact us. As we provide personalised goods, however, we cannot accept returns unless we have made a mistake or the garments are faulty. Please return any faulty goods to us within 30 days of receipt for investigation.

Before placing your order, please be careful to check product size information. As we supply garments from different manufacturers there is no such thing as a standard size, for example a medium produced by Fruit of the Loom may differ to a medium by Gildan. On every product there is accurate sizing information for that item under the ‘Sizing information’ tab, just to the right of the product description.

Returns to be made to 

Newtown Embroidery

Newtown,

Ballindine,

Co. Mayo

Refunds & Exchanges

Please include a completed note with the reason for return, your name address & telephone no and/or the product information for the exchange. Newtown Embroidery reserves the right to refuse any returns where it is apparent that this requirement has not been met. These conditions do not affect your statutory rights.