All prices displayed on this website are exclusive of VAT. 23% VAT will be added to your total order amount at checkout.
Relax in our luxurious 100% cotton robe which is super soft and made in a stylish kimono style. It features a small opening for earphones making it a dream for those lazy days.
Personalised with name embroidered on back and front.
All personalised items from Newtown Embroidery are made to order and refunds cannot be given unless the item is faulty or the incorrect information was printed and does not match the order info.
If, for any reason, you wish to return or exchange an item, please return by post or within store. All items must be in pristine condition with all tags and labels still attached. All Returns are at the buyers expense. We recommend you use recorded delivery as proof of postage is not proof of receipt. If you received free carriage on your order, €5 will be deducted from your refund to cover carriage expenses. Replacement items will also incur carriage charge which must be paid prior to despatch of new goods.
We offer free delivery across Ireland for:
Delivery outside Ireland
Delivery outside ireland is capped at a maximum of €20.00
We are also able to offer collection from Newtown Embroidery. This can be selected during the order process. Collection is FREE, however any express production charges will still apply. We’ll email you when your order is ready for collection.
Standard dispatch for all orders is 14 working days, however at peak times the dispatch time can be longer. If you need your order by a specific date we will try and work towards this for you, but we can only guarantee a dispatch date if you select and pay for our express dispatch service.
Deliveries are made from Monday to Friday between 9am and 5pm. There are no deliveries at weekends or on public holidays. We are not able to deliver to PO BOX address.
We will notify you by e-mail when your order is dispatched and give your tracking number.
Orders are dispatched by DPD Local. Please note if you are not in when the order is being delivered it will be left with a neighbour unless instructed otherwise.
What happens if I am not in to receive the order?
If the driver does not find you in to receive the goods, he will try again the next day. Normally two attempts will be made to deliver the goods. The driver will leave a message quoting a telephone number. Please ring this number to arrange a new delivery date.
If they are unable to contact you at all, the entire delivery will be returned to our warehouse. In this case you will need to pay for the goods to be redelivered again.
What happens if I want to cancel an order?
We try to ensure the shortest possible delivery time.
In order to be able to offer you a fast delivery service, many orders will be dispatched within hours. This means that unfortunately it is not always possible to cancel your order.
Expenses are incurred once an order is placed with us including artwork production, ordering of materials, and placement of orders with vendors which are subject to their cancellation or restocking policies and charges. If an order is cancelled once placed, Newtown Embroidery reserves the right to charge for artwork fees, restocking costs and any other expenses incurred by us between the time we received your payment and the cancellation request was received.
Our goal is one-hundred percent customer satisfaction, so if you are unhappy with your order please contact us. As we provide personalised goods, however, we cannot accept returns unless we have made a mistake or the garments are faulty. Please return any faulty goods to us within 30 days of receipt for investigation.
Before placing your order, please be careful to check product size information. As we supply garments from different manufacturers there is no such thing as a standard size, for example a medium produced by Fruit of the Loom may differ to a medium by Gildan. On every product there is accurate sizing information for that item under the ‘Sizing information’ tab, just to the right of the product description.
Returns to be made to
Refunds & Exchanges
Please include a completed note with the reason for return, your name address & telephone no and/or the product information for the exchange. Newtown Embroidery reserves the right to refuse any returns where it is apparent that this requirement has not been met. These conditions do not affect your statutory rights.
Select Your Preferred Colour
Personalise Your Garment By Clicking “Add Logo” or Personalise. Add Your Logo And/Or Text In Our Software. Position Your Logo And/Or Text In Preferred Location
Once you are happy with the design, select the size and quantity that you would like to order.
Add you selction to the cart, and proceed to the checkout page, or continue shopping.